First Line Technical Support Specialist

1 month ago


Crewe, Cheshire East, United Kingdom Absolute Recruitment Full time
First Line Deskside Support Engineer Opportunity

Absolute Recruitment is seeking an experienced First Line Deskside Support Engineer to join a dynamic team on-site with a multinational client in Crewe. This is a 3-4 month contract with the chance to make a real impact as the client settles into their new offices.

You'll be part of a warm and welcoming environment, working with leading-edge technologies, and helping the team get off to a great start in their new space. Your daily tasks will include:

  1. Responding to Service Desk tickets via phone, email, or face-to-face
  2. Daily communication with clients to ensure their needs are met
  3. Assisting with PC rollouts, desk setups, and meeting room technology
  4. Maintaining client-specific documentation to ensure accuracy and efficiency
  5. Identifying and suggesting improvements to processes and procedures
Requirements:
  1. Excellent communication and customer service skills to build strong relationships with clients
  2. A team player who is self-motivated and improvement-minded, with a strong focus on delivering high-quality results
  3. At least 1 year of experience in a similar role, with a strong understanding of PC troubleshooting and MS Teams
Benefits:
  1. Standard hours are 9am - 5:30pm, Monday to Friday, with the possibility of an early finish on Fridays


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