Infrastructure Support Professional

3 weeks ago


London, Greater London, United Kingdom Banking Circle Full time

Banking Circle is seeking a highly skilled IT Support Engineer to join our team in Luxembourg. As a key member of our Service Desk team, you will provide technical support and assistance to users, collaborate with other IT staff members, and contribute to the continuous improvement of IT services and processes.

About the Role

This role involves working closely with users, developing strong relationships, and delivering high-quality services to meet their needs.

Key Responsibilities:

  • Provide technical support and assistance to users through various communication channels.
  • Maintain accurate records of incidents, problems, and requests in our ticketing system.
  • Collaborate with other teams, such as Development and Operations, to resolve complex technical issues.
  • Participate in on-call rotations to ensure 24/7 IT service availability.
  • Develop and maintain technical documentation, knowledge base articles, and training materials.

Requirements:

  • Strong technical skills and experience in IT support, particularly with Microsoft Office365 Suite, applications management, and Windows operating systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Familiarity with cloud management platforms, particularly Microsoft Azure.
  • Able to work independently and as part of a team, prioritizing tasks and managing time effectively.
  • Fluent English language skills, both verbally and in writing (other languages are an asset).

What We Offer:

  • A competitive salary: estimated $70,000 - $90,000 per annum.
  • A generous benefit package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and collaborative work environment that values personal initiative and professional achievements.


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