Card Room Operations Supervisor

12 hours ago


Reading, Reading, United Kingdom Genting Casinos Full time

Job Summary: We are looking for an experienced Card Room Supervisor to join our team at Genting Casinos. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our card rooms and achieving sales targets.

Key Responsibilities:

  • Develop and implement effective strategies to drive revenue growth and improve customer satisfaction.
  • Manage a team of staff to ensure excellent customer service and maintain high standards of presentation.
  • Ensure compliance with all relevant gaming legislation, regulations, guidelines, and company policies.
  • Provide training and support to staff to enhance their skills and knowledge.

Requirements:

  • Proven experience in a similar role within the gaming industry.
  • Excellent customer service skills and ability to work well under pressure.
  • Strong communication and leadership skills.
  • Detailed knowledge and understanding of gaming legislation, regulations, guidelines, and company policies.
  • Personal Functional License (PFL) required.

Benefits:

  • Competitive salary.
  • Company funded benefits including private GP helpline, discount portal, pension scheme, life assurance, employee assistance programme, and more.
  • Flexible benefits package.
  • Career development opportunities.
  • Long service awards.
  • Staff social fund.
  • Annual company Christmas present.

About Us:

Genting Casinos is a leading leisure business in the UK, delivering exceptional service to customers nationwide. As part of the Genting Group, we are passionate about our values and providing our colleagues and customers with a fantastic experience.



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