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Support Operations Supervisor
1 month ago
About the Role:
The Support Operations Supervisor will oversee the daily operations of the help desk team, ensuring timely resolution of customer inquiries or concerns. This role requires strong organizational skills, technical expertise, and excellent communication abilities.
Key Responsibilities:- Oversee the daily operations of the help desk team.
- Develop and implement process improvements to enhance customer satisfaction.
- Monitor and analyze data to identify trends and areas for improvement.
- Collaborate with stakeholders to ensure alignment with business objectives.
Requirements:
- High School Diploma or GED with 3-4 years of job-related experience.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- In-depth knowledge of Microsoft Office products and technical systems.
Salary Range:
$55,000 - $75,000 per annum based on location and experience.