Luxury Sales Expert

11 hours ago

London, Greater London, United Kingdom Harrods Full time
About Us

Harrods is a world-renowned luxury department store, offering an unparalleled shopping experience to its discerning clients.

We are committed to providing exceptional service and exceeding our customers' expectations in every aspect of their visit. As a leader in the luxury retail industry, we have established ourselves as a destination for top designers and sought-after brands from around the globe.

Your Role

We are seeking a highly skilled Luxury Sales Expert to join our team. As a Personal Shopper, you will be responsible for delivering world-class customer service and driving sales performance through proactive sales approaches.

You will work closely with clients to understand their product preferences, lifestyle needs, and individual style requirements, navigating across various categories including fashion, jewellery, furniture, and more.

Your key responsibilities will include:

  • Proactively identifying and pursuing selling opportunities with clients and searching for new opportunities across the store to encourage broader sales.
  • Managing the customer journey from initial product selection to transaction processing, stock picking, and dispatch.
  • Serving clients with an omni-channel approach, driving proactive sales, leads, and acquisitions through virtual channels.
  • Building and maintaining strong relationships with clients by taking the time to truly connect on an individual basis and exceed their expectations.

In return, you can expect a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus benefits including a company pension, flexible working, 31 days' holiday, and a season ticket loan.

Requirements

To excel in this role, you will need:

  • A keen eye for trends and consistently high client return rates.
  • Excellent communication skills and attention to detail, ensuring every client feels valued and taken care of.
  • The ability to cross-sell across multiple categories with confidence.
  • Emotional intelligence, enabling you to communicate and connect with a diverse range of customers and colleagues across verbal, written, and digital formats.
What We Offer

As a Luxury Sales Expert at Harrods, you will have the opportunity to grow and thrive in a dynamic and inspiring environment. You will be part of a team that values individual strengths and celebrates diversity. If you are passionate about delivering exceptional customer service and have a keen eye for luxury products, we encourage you to apply.

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