Relocation Services Director

1 week ago

London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

Global Relocation Management Company Job Opportunity

Alchemy Global Talent Solutions is seeking a Senior Director, Global Relocation Services to lead the operational management of client service and service delivery teams across the UK and Europe. This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination services.

Key Responsibilities:

  1. Lead and manage the global relocation client services operation across the UK and Europe, ensuring efficient processes and service strategies for global mobility, relocation, and destination services.
  2. Develop and implement a unified operational model to drive consistency across all relocation and household goods moving services.
  3. Innovate and enhance services to elevate the client and assignee experience, aligning service delivery with client-specific needs and expectations.
  4. Build and foster high-performing teams through effective leadership, coaching, and development, ensuring excellence in global mobility and relocation service delivery.
  5. Create and implement training programmes for relocation services, including destination services and move management.
  6. Monitor and improve operational processes, addressing issues and optimising service delivery.
  7. Review client satisfaction surveys and performance metrics to inform decision-making and enhance service quality.
  8. Serve as a senior point of escalation for resolving service-related issues and customer complaints.
  9. Collaborate with global teams and business leaders to align regional operations with global priorities and business objectives.
  10. Ensure compliance with operational policies and procedures, mitigating risks and ensuring regulatory adherence.

Requirements:

  1. Strong experience in global mobility, relocation, and household goods moving services.
  2. Sound understanding of service delivery within a Relocation Management Company.
  3. Year of experience working within corporate client services in the global mobility sector.
  4. Proven track record in managing client service teams and driving operational success.
  5. Natural ability to lead, motivate, and develop high-performing teams.
  6. Excellent communication, negotiation, and leadership skills.
  7. Strategic thinker with a strong commercial mindset and experience managing budgets.

About Alchemy Global Talent Solutions:

Alchemy Global Talent Solutions is a global relocation management company dedicated to delivering exceptional relocation and mobility services to clients across the world. Our mission is to provide innovative solutions that meet the unique needs of our clients and their assignees.

Why Join Us:

At Alchemy Global Talent Solutions, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our clients and their assignees. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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