Global Relocation Services Director
2 weeks ago
Alchemy Global Talent Solutions is seeking a seasoned professional to lead the operational management of client service and service delivery teams across the UK and Europe. This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination services.
Key Responsibilities:- Lead and manage the global relocation client services operation across the UK and Europe, ensuring efficient processes and service strategies for global mobility, relocation, and destination services.
- Develop and implement a unified operational model to drive consistency across all relocation and household goods moving services.
- Innovate and enhance services to elevate the client and assignee experience, aligning service delivery with client-specific needs and expectations.
- Build and foster high-performing teams through effective leadership, coaching, and development, ensuring excellence in global mobility and relocation service delivery.
- Monitor and improve operational processes, addressing issues and optimising service delivery.
- Review client satisfaction surveys and performance metrics to inform decision-making and enhance service quality.
Requirements:
- Strong experience in global mobility, relocation, and household goods moving services.
- Sound understanding of service delivery within a Relocation Management Company.
- Year of experience working within corporate client services in the global mobility sector.
- Proven track record in managing client service teams and driving operational success.
- Strategic thinker with a strong commercial mindset and experience managing budgets.
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Global Relocation Services Director
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London, Greater London, United Kingdom Alchemy Global Talent Solutions Full timeJob DescriptionAlchemy Global Talent Solutions is seeking a Senior Director, Global Relocation Services to lead the operational management of client service and service delivery teams across the UK and Europe.This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination services. The Senior Director will...
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