Business Operations Manager
11 hours ago
Tata Consultancy Services is a leading provider of IT services and consulting, with a strong presence in the UK and globally. We are seeking a highly skilled Major Incident Manager (Infrastructure) to join our team.
The successful candidate will be responsible for managing and resolving major incidents related to infrastructure, ensuring timely restoration of business services and meeting customer satisfaction targets. This role requires excellent communication skills, technical knowledge, and experience in incident management processes.
Key Responsibilities
- Manage and resolve major incidents related to infrastructure.
- Ensure timely restoration of business services and meet customer satisfaction targets.
- Communicate effectively with stakeholders, including customers, teams, and senior leadership.
Requirements
- ITIL certified to foundation level & ITIL Incident/Problem Practitioner.
- Extensive experience in IT industry.
- Ability to work in 24X7 shift model.
- Excellent English written and verbal communication skills.
Salary and Benefits
£45,000 - £60,000 per annum, depending on experience, plus benefits package including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources.
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