Business Operations Advisor

6 hours ago


Coventry, Coventry, United Kingdom Universal Business Team Full time

Are you looking for a challenging yet rewarding role as a Business Operations Advisor? Do you have excellent communication and problem-solving skills?

About the Position:
  • You will be responsible for coordinating with carriers on delivery queries and returns.
  • Providing information on delivery ETA updates will also be a key part of your duties.
  • In addition, you will need to offer alternative products for items with long lead times.
  • Effective handling of complaints in a controlled manner is essential for success in this position.
  • Proven experience in a Customer Services role is required.
Key Skills and Qualifications:
  • A calm and composed demeanor is vital for resolving complex issues.
  • Excellent literacy and email communication skills are necessary for effective communication.
  • A pleasant telephone manner is also a must.
  • A good grasp of IT and systems is required for efficient issue resolution.
Compensation and Benefits:
  • The salary for this role is £32,500 (dependent on experience).
  • Working hours are Monday – Friday 08:30 – 17:00 (negotiable variation possible).
  • A company bonus scheme is in place.
  • Free parking is available.

Universal Business Team is a family-run SME based in Coventry. We value our reputation and strive for excellence in customer service.



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