Regional Operations Manager

1 day ago


Cambridge, Cambridgeshire, United Kingdom V Marine Full time
Job Title: Regional Operations Manager

Vergo, a leading national pest service provider in the UK, is seeking a highly skilled Regional Operations Manager to join our team. As a key member of our management team, you will be responsible for managing the service and sales within your region to agreed Key Performance Indicators (KPIs).

Key Responsibilities:
  • Manage regional performance to improve retention and profitability of contracts
  • Identify and implement opportunities for improvement within your region and wider team
  • Complete customer reviews as required
  • Identify contracts at risk and ensure risk is reduced
  • Ensure all contract Quality Audits are undertaken in line with customer expectations
  • Carry out escalation visits to customer premises to devise and implement action plans to resolve pest infestations
  • Weekly inspection of all booked-in visits to ensure work schedules are maintained and effective technician route planning
  • Investigate and resolve customer complaints and complete appropriate documentation
  • Drive sales opportunities via self-sold or lead submission
  • Mentor and develop Service Managers
  • Regularly monitor and measure workloads and allocate this evenly/fairly across technicians within your team
  • Determine and monitor the provision of competent staff to secure quality of Service, including recruitment and selection
  • Promote our Home Safe Everyday philosophy by ensuring compliance within your region to company H&S policies and procedures
Requirements:
  • RSPH Advanced Qualified with previous industry experience
  • Minimum 1 year's line management experience, managing remote teams of 10+ colleagues
  • Competent written and verbal communication skills
  • Full valid driving license
  • IOSH Managing Safely - desirable
  • Experience of strategic and analytic planning
  • IT competent
What We Offer:
  • Contributory Pension Scheme
  • Bonus schemes
  • Company Car
  • 25 Days Holiday per annum, plus bank holidays
  • Healthcare cash plan
  • Life Assurance
  • Your birthday off each year on us, after 1 year of service
  • WeCare employee assistance, including 24/7 access to GPs, get fit programmes, and retailer discounts
  • Employee referral programme
  • Long service awards


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