Initial Accommodation Officer

1 day ago


Redbridge, United Kingdom Manpower UK Ltd Full time

Role Overview:

This role requires a highly skilled and compassionate individual to provide support and guidance to Service Users residing in our initial accommodation facilities in Redbridge. As an Initial Accommodation Officer - Case Manager, you will manage a caseload of Service Users, conduct regular welfare checks, and ensure their safety and well-being.

Responsibilities:

Service User Support:

  • Manage a caseload of Service Users, providing individualised guidance and support
  • Conduct regular welfare checks and address any concerns promptly
  • Signpost Service Users to essential services, including healthcare providers and local community groups
  • Ensure the safety and well-being of all Service Users and staff
  • Address safeguarding issues in accordance with company policy and procedures

Accommodation Management:

  • Conduct regular inspections of accommodation facilities and report any maintenance issues
  • Ensure property standards are maintained and comply with health and safety regulations
  • Manage inventory and maintain the upkeep of accommodation facilities

Operational Excellence:

  • Ensure compliance with all contractual obligations and statutory regulations
  • Participate in service improvement initiatives and contribute to the development of new policies and procedures
  • Maintain accurate and up-to-date records of all activities
  • Liaise effectively with colleagues, stakeholders, and external agencies

Skills & Experience:

Essential Qualities:

  • 2+ years' experience working with vulnerable adults or in a customer service environment
  • Excellent communication and interpersonal skills
  • Strong organisational and time management skills
  • Ability to work independently and as part of a team
  • Flexibility to work varied shifts, including evenings and weekends
  • Proficiency in Microsoft Office Suite

Benefits:

A competitive salary of £31,475 per annum, 25 days annual leave plus national bank holidays, and a range of benefits, including Westfield Health Membership and Life Cover.



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