Rent Recovery Officer

2 weeks ago

Redbridge, United Kingdom Fox Morris Group Full time

**Rent Recovery Officer - Redbridge Council**

**Good Morning,**

**Fox Morris Group** are working to recruit an **Rent Recovery Officer**

**Rate Negotiable per hour - 6 month Ongoing Contract**

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process - To receive transfers from the Early Intervention team and other teams as applicable - To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery. Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential - To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible - To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. - To help customers manage their arrears as they move between temporary accommodation solutions - To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation - To contribute to delivery of internal Housing Services’ processes that fall within the Rent Recovery teams’ remit

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £16.00-£20.00 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Redbridge, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Rent Recovery: 1 year (required)

Work Location: In person

Reference ID:..

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