Senior Manager, Client Service Delivery

4 weeks ago


Manchester, United Kingdom BNY Full time

About the Role:

We are seeking a seasoned professional to lead our Client Activation team as a Senior Manager, Client Service Delivery. In this role, you will be responsible for managing a team of client-facing direct reports, focusing on delivering excellent client service in line with service level agreements.

Key Responsibilities:

  • Lead and manage a team of up to 10 client-facing direct reports.
  • Maintain a strong risk mitigation and control environment.
  • Build and maintain effective working relationships with key stakeholders.
  • Contribute to the objectives and key results of the Enterprise Onboarding Platform.

Requirements:

  • 5+ years of experience in managing people.
  • Proven success in managing a client service team.
  • Ability to understand and simplify complex processes.

About BNY:

BNY is a leading global financial services company that empowers its employees to grow and succeed. We are committed to creating an inclusive workplace and have been recognized for our innovative approach to business.

Our Culture:

We value our employees and offer a range of benefits and rewards, including competitive compensation, flexible global resources, and a strong culture of excellence.



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