SAP Service Delivery Manager

4 weeks ago


Manchester, United Kingdom The Config Team Full time

About the Role:

The Service Delivery Manager is responsible for ensuring that customers receive the highest level of service, acting as a point of contact to respond to concerns and resolve service issues within agreed SLAs.

Combining their knowledge and experience, the Service Delivery Manager works alongside Account Manager(s) to build a trusted and strategic long-term relationship with the client base.

By understanding the goals and ambitions of each client, the Service Delivery Manager identifies and aligns relevant products and services, offering insight into potential future offerings from SAP, The Config Team, or other partners.

Key Responsibilities:

  • Familiar with SAP support, products, and services.
  • Understanding of ITIL-based service delivery processes and the ability to implement them, evidenced by previous experience.
  • Ability to effectively coordinate teams and complex support services to achieve SLAs, KPIs, and objectives.
  • Proven stakeholder management experience.
  • Experienced in customer on-boarding associated with SAP support services.
  • Proficient in Microsoft Office tools, including Microsoft Excel and PowerPoint.
  • Excellent verbal and written communication skills.
  • Strong relationship building skills.
  • Confident when interacting with internal and customer senior management.
  • Organised with the ability to manage conflicting priorities and good attention to detail.

About The Config Team:

We are a leading SAP Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning, and development, and creating an excellent place to work for our people.

We aim to delight customers with the exceptional delivery of SAP projects.

Why Join Us:

  • Enjoy the credibility of working with an SAP Gold Partner.
  • Be given a clear roadmap to your progression with plenty of support.
  • Celebrate being part of an Investors In People Gold Accredited organisation.
  • Flexible development and ongoing learning and development.
  • Support globally recognised brands with their SAP services.
  • Be part of a consultancy that values quality of work and prioritises successful project delivery for customers.


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