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Store Operations Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom EG Group Full time

Job Summary: We are seeking a highly motivated and experienced Shift Supervisor to join our EG Group team at our Starbucks store in Edinburgh. As a Shift Supervisor, you will play a key role in leading and motivating a team to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Manage the store in the absence of the Manager, ensuring seamless operations and customer satisfaction.
  • Lead and engage the team to promote sales, increase profitability, and maintain high standards of store cleanliness and customer service.
  • Develop and implement strategies to improve sales and customer satisfaction, working closely with the Management team.
  • Monitor and control store expenses, ensuring compliance with company policies and procedures.
  • Collaborate with the Management team to achieve business objectives and drive store performance.

Requirements:

  • Previous supervisory experience in a retail or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to analyze sales data and implement effective strategies to drive growth.
  • Ability to work flexibly, including evenings and weekends, and to adapt to changing priorities and deadlines.
  • Highly organized and able to prioritize tasks effectively, with a focus on delivering results.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Discounts on food, drinks, and merchandise.
  • Access to a range of employee benefits, including a quarterly bonus incentive and a comprehensive employee assistance program.