Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Executive to join our dynamic team at Tate. As the first point of contact for clients, you will be responsible for providing exceptional customer service and support.
Key Responsibilities:
- Process quotations and sales orders with accuracy and efficiency
- Keep clients informed about order status and delivery times
- Collaborate with account managers and production teams to ensure seamless order fulfillment
- Manage live web chat and respond to client inquiries in a timely manner
- Maintain up-to-date records in our in-house system
- Perform general administrative tasks as required
Requirements:
- Excellent administrative and organizational skills
- Strong customer service skills with a focus on building rapport and resolving issues
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Can-do attitude and willingness to learn and adapt
About Tate:
Tate is committed to promoting equal opportunities and creating an inclusive work environment. We value diversity and welcome applications from candidates with a range of backgrounds and experiences. If you require any adjustments during the application or interview process, please let us know and we will do our best to accommodate your needs.
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