Customer Service Representative

4 weeks ago


Dunstable, Central Bedfordshire, United Kingdom whitbread Full time
Unlock Your Potential as a Customer Service Agent

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong telephone manner? We're looking for a talented Customer Service Agent to join our Reservations team at Premier Inn

About the Role

As a Customer Service Agent, you'll be the first point of contact for our guests, providing them with a warm and welcoming experience. You'll be responsible for answering phone calls, creating reservations, and processing cancellations and amendments. You'll also be expected to be familiar with our hotel facilities and services, promoting them to our guests whenever possible.

Key Responsibilities
  • Answer phone calls from customers in a timely manner
  • Create reservations for our guests using our Opera system
  • Record and input enquiries and reservations, process cancellations and amendments
  • Be fully familiar with the hotel facilities and services and to promote these whenever possible
  • Respect any confidential information received regarding guests, staff and management, ensuring compliance with regulations at all times
  • Dedicated and passionate about your work
What We're Looking For

We're looking for someone with a professional telephone manner, good written English skills, and IT literacy. You'll also need to be able to multitask, work as part of a team, and maintain a high level of customer service at all times. If you're familiar with hotel rates, packages, and promotions, that's a bonus

Why Join Us?

At Premier Inn, we're committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups. We offer a comprehensive 4-week professional training program, regular hours, and opportunities for career progression. You'll also enjoy daily perks like free car parking, a canteen with free tea and coffee, and a full English breakfast on Fridays.



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