Accommodation Operations Manager

5 days ago

Bognor Regis, West Sussex, United Kingdom Butlin's Full time
Job Description

Role Purpose:

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

Key Responsibilities:

  • Ensure the delivery of Clean and Fault Free (CAFF) standards while driving improvements in both Guest and Employee NPS.
  • Conduct Mobaro quality control checks and lead feedback conversations.
  • Manage the impact on P&L and effectively execute the Right People, Right Place, Right Time (RPRRT) strategy.
  • Oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards.
  • Stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
  • Conduct Mobaro quality control checks, analyse reports, and lead feedback discussions.
  • Ensure that your team receives the necessary training and support.
  • Manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
  • Set clear objectives and PDPs for your team, support team surveys, lead action plans, uphold brand standards, and ensure your team meets health and safety regulations.

Key Knowledge, Experience & Qualifications:

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.

About Butlin's:

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Our Culture:

We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other.

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