Strategic Communications Lead
4 weeks ago
Legal & General is a leading financial services group and major global investor, with a strong heritage and exciting future.
Our company supports the savings, protection, and retirement needs of around 14 million people through our retail and workplace businesses.
We are the UK's number one individual life insurer and provide Group Protection products for employers.
The position of Member Communications Manager plays a vital role in driving the best member outcomes and meeting commercial and regulated needs of the Workplace business and wider division.
Key Responsibilities:
- Designing and delivering regulated communications, literature, and supporting activity across schemes to support contact & engagement strategies for members.
- Where relevant, working with agencies and third-party suppliers to deliver materials, ensuring they meet commercial and business targets.
- Ensuring appropriate tracking and reporting is in place to enable analysis and interpretation of campaign management information and insight.
- Utilising customer/member insight, analytics, and data to create effective communications that deliver key messages.
- Implementing communication creation, maximised across all channels and updates on time, with robust test and learn activity to evolve communications.
- Building effective relationships with key stakeholders by working collaboratively to leverage expertise and understand requirements.
- Working within our risk and compliance framework to ensure communications and campaign activity adhere to Group risk framework.
Requirements:
- Numerate with strong analytical skills, including evidence of budgetary management.
- People-oriented with the ability to clearly and confidently communicate and influence key stakeholders at all levels.
- Multi-project management skills with the ability to meet tight timescales, demonstrating good organisational and project management abilities.
- Understanding of customer contact/engagement strategies.
- IT proficient with excellent working knowledge of Microsoft Office and other relevant software packages.
- Proficiency in using Quadient Interactive.
Benefits:
- A competitive salary of ££55,000-£65,000 per annum.
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
- Competitive family leave.
- Participate in our electric car scheme, offering tax-efficient salary sacrifice.
About Us:
Legal & General is an equal opportunities employer, committed to building a welcoming culture with opportunities to collaborate with diverse backgrounds, views, and experiences.
We strive to be open, mindful, and inclusive, willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
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