Healthcare Advocate

2 days ago


London, Greater London, United Kingdom Ezra Full time
**Job Overview:**

We're seeking a highly skilled Healthcare Advocate to join our team at Ezra. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences to our members, growing and retaining our member base, and implementing innovative solutions to improve their journey.

You'll work closely with our Clinical team to ensure that our members receive the highest level of care, including onboarding new sites, partnering with them to deliver the best possible experience for our members, and acting as their healthcare advocate, guiding them through our process and subsequent clinical work-up as necessary.

Your Key Responsibilities:

  • Foster strong relationships with our members, providing them with exceptional support and guidance throughout their journey.
  • Collaborate with our Clinical team to deliver high-quality services to our members, including onboarding new sites and resolving any operational challenges that may arise.
  • Act as the main point of contact for our members, addressing any concerns or issues they may have and providing them with timely and effective solutions.
  • Develop and implement innovative strategies to improve our members' experiences, working closely with our operations team to share best practices and drive business growth.

Requirements:

  • Must be based in the London area.
  • Must be able to work in the morning hours.
  • Must be able to visit partner locations in person when needed.
  • 2-5 years in a customer service and operations role.
  • Bachelor's or Higher degree.
  • Excellent customer service and communication skills.
  • Exceptional interpersonal skills, highly empathetic and able to understand and respond to the needs of customers.
  • Strong organizational skills, detail-oriented with excellent time-management abilities.
  • Comfortable with technology and able to quickly learn new systems and processes.

Estimated Salary: £18 - £28 per hour.


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