Backshift Operations Manager

1 month ago


Inverness, Highland, United Kingdom Ember Core Ltd Full time
About Ember Core Ltd

We're a pioneering public transport company that's revolutionizing the way people move around. Our mission is to make transportation convenient, connected, affordable, and zero-emission. We're committed to making a positive impact on the environment and our communities.

We've already made significant strides in using electric buses more intensively than anyone else in the world, leading to a substantial reduction in emissions. Our goal is to scale this success 100x while maintaining a lean and efficient operation.

We're looking for a talented individual to lead the launch of our new Ember Hubs in cities across Scotland. As a key member of our team, you'll be responsible for establishing and refining our Hub blueprint, which will be rolled out across Scotland over the next 18 months.

You'll work closely with our existing Operations and Technical teams to ensure the highest level of standards are maintained. This includes building and managing a high-performing team of drivers and support staff, overseeing the launch of new facilities, and providing hyper-care support post-launch.

We're committed to delivering an exceptional customer experience, and you'll play a key role in ensuring our coaches run on time, in great condition, and with friendly and informative personnel at every customer touchpoint.

The Role

We're seeking a seasoned professional with a strong sense of what good looks like, a natural calmness, and resilience in the face of unexpected challenges. You'll need to be a master of organisation, with the ability to prioritize tasks, manage multiple projects, and work effectively in a fast-paced environment.

You'll be responsible for implementing a high-quality 24/7 operation at the Hubs you launch, ensuring that we delight our customers and maintain the highest level of standards. This includes working closely with our drivers, maintenance team, and wider support staff to ensure that every aspect of our operation is running smoothly.

We're looking for someone who is self-starting, humble, and ambitious, with a strong desire to make a positive impact. If you're a natural leader with a passion for delivering exceptional results, we'd love to hear from you.

What We Offer

As a key member of our team, you'll have the opportunity to work on a wide range of exciting projects, from launching new Hubs to refining our operations and customer experience. You'll also have access to a range of benefits, including a competitive salary, share options, and a comprehensive training program.

We're committed to supporting our employees in their personal and professional development, and we offer a range of opportunities for growth and advancement. If you're looking for a challenging and rewarding role that will allow you to make a real difference, we'd love to hear from you.

How to Apply

If you're interested in this exciting opportunity, please submit your application, including a CV and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you

Responsibilities:

  • Lead the launch of new Ember Hubs in cities across Scotland
  • Establish and refine the Ember Hub blueprint
  • Build and manage a high-performing team of drivers and support staff
  • Oversee the launch of new facilities and provide hyper-care support post-launch
  • Implement a high-quality 24/7 operation at the Hubs you launch
  • Work closely with our drivers, maintenance team, and wider support staff to ensure every aspect of our operation is running smoothly

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