Head of Customer Insights Lead

3 days ago

Humber, United Kingdom Harnham Full time
Role Overview

We are seeking an experienced Head of Customer Insights to lead data-driven strategies and turn customer information into actionable plans that boost engagement and revenue. As a key member of our team, you will be responsible for identifying cross-sell and upsell opportunities across retail e-commerce services while leveraging advanced tools and analytics platforms to deliver impactful insights.

Key Responsibilities:
  • Analyze customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
  • Develop and implement cross-sell strategies to maximize customer value across product ranges.
  • Drive customer segmentation and profiling to uncover potential areas for revenue generation.
  • Partner with marketing, product, and commercial teams to create targeted, data-backed campaigns.
  • Build and optimize dashboards and reports to provide clear insights to senior stakeholders.
  • Ensure data quality and governance to support effective business decisions.
  • Mentor BI and insights teams to encourage innovation and a data-first mindset across the organization.

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