Service Manager for Engineering Equipment
2 weeks ago
Service Manager Job Description
About the Role
We are seeking an experienced Service Manager to lead our engineering equipment service team. As a key member of our team, you will be responsible for driving excellence and fostering a culture of customer-centric service.
Key Responsibilities
- Coordinate resources at our Service Centre for service jobs based on customer requirements.
- Implement effective service planning, review performance standards, and create improvement programs.
- Manage a small team of employees consisting of field and in-house service engineers.
- Arrange practical equipment and service training.
- Actively advocate for service and equipment sales within the Service team.
- Work closely with service sales to understand customer needs and identify ways services can provide support.
- Contribute to the development of new services for clients.
- Handle customer complaints and repair cost reimbursement requests efficiently.
Requirements
- Professional background in servicing technical engineering equipment.
- People management is of the essence and essential.
- Willingness to travel mainly within the assigned territory as well as other global locations when required.
- Full UK driving license.
The Package
We offer a competitive salary of up to £60k per annum, plus other benefits including bonus and company vehicle.
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