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Hospitality Team Member

2 months ago

Bath, Bath and North East Somerset, United Kingdom YHA Full time
About YHA

YHA is a unique and inclusive organization that values diversity and promotes a culture of respect and understanding.

We are committed to providing exceptional hospitality and creating a welcoming environment for all our guests.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member.

As a key member of our team, you will be responsible for providing warm hospitality and great customer service to all our customers, members, and guests.

Key Responsibilities
  • Provide exceptional customer service to all our customers, members, and guests, ensuring a positive and memorable experience.
  • Work on reception and provide insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride, influencing sales.
What We Offer

We offer a competitive hourly rate, exclusive benefits, free YHA Membership, and travel and adventure opportunities.

We are committed to providing ongoing training and opportunities for personal growth and development.

Requirements

We are looking for a highly motivated and customer-focused individual who is able to work in a fast-paced environment and provide exceptional customer service.

You will be required to have excellent communication and interpersonal skills, as well as the ability to work as part of a team.

We welcome applicants from all backgrounds and are committed to creating a diverse and inclusive team.