Spa Guest Liaison

1 month ago


Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

About the Role

We are seeking a highly skilled and enthusiastic Spa Receptionist to join our team at Aztec Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience.

Your Key Responsibilities

  • Provide exceptional customer service and ensure a positive experience for all guests
  • Manage the front desk and reception area, handling queries and requests in a professional and efficient manner
  • Upsell treatments, products, and facilities to enhance the guest experience
  • Ensure all spa procedures are followed and maintained to the highest standard
  • Work collaboratively with the spa team to deliver exceptional service and achieve business objectives

What We Offer

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging and supportive work environment

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain a calm and professional demeanor under pressure
  • Knowledge of spa procedures and protocols
  • Ability to work collaboratively as part of a team

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