Spa Guest Liaison
1 month ago
About the Role
We are seeking a highly skilled and enthusiastic Spa Receptionist to join our team at Aztec Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience.
Your Key Responsibilities
- Provide exceptional customer service and ensure a positive experience for all guests
- Manage the front desk and reception area, handling queries and requests in a professional and efficient manner
- Upsell treatments, products, and facilities to enhance the guest experience
- Ensure all spa procedures are followed and maintained to the highest standard
- Work collaboratively with the spa team to deliver exceptional service and achieve business objectives
What We Offer
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging and supportive work environment
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and maintain a calm and professional demeanor under pressure
- Knowledge of spa procedures and protocols
- Ability to work collaboratively as part of a team
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