Head of Advice Services

4 days ago

Bracknell, Bracknell Forest, United Kingdom Harris Hill Charity Recruitment Specialists Full time
Job Opportunity: Head of Advice

Harris Hill Charity Recruitment Specialists is seeking a highly skilled and experienced professional to lead our advice services team.

Location: Based predominantly in Bracknell and Maidenhead offices (potential for some remote working)

Salary: £40,000 - £45,000

This is an exciting opportunity for a seasoned leader to drive the delivery of high-quality advice services across multiple channels, maximising engagement and access.

Key Responsibilities:

  1. Ensure that advice services meet local needs, are effectively managed, consistently delivered, and developed to achieve funder requirements, agreed KPIs, accreditation, and contractual obligations.
  2. Ensure that clients and the charitable objectives remain at the heart of the service.
  3. Work as part of the senior leadership team to support the Board of Trustees and CEO to develop and monitor strategic plans that reflect the mission, vision, and values of the organisation.
  4. Develop and maintain stakeholder relationships.

The successful candidate will be an inspiring leader who enjoys creating atmospheres where people can thrive. They will be experienced in managing a team to deliver high performance, while putting people at the centre of everything they do. They will be passionate about developing partnerships and will look for ways to ensure processes are efficient and accessible, in order for the organisation to provide straightforward ways for as many clients as possible to access services, while ensuring Key Performance Indicators (KPIs) are met.

Requirements:

  • Strong understanding of advice and advice issues, e.g. housing, debt, employment, benefits, etc.
  • Excellent communication skills, with the ability to communicate assertively but calmly and compassionately, speaking confidently to people at all levels of the organisation.
  • Ability to coach and mentor team members, and develop them well, both in their current roles and for them to progress through the organisation.

Harris Hill Charity Recruitment Specialists is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, and other protected characteristics.

Please note, only successful candidates will be contacted with further information.

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