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Head of Advice

2 months ago

Bracknell, Bracknell Forest, United Kingdom Citizens Advice Full time
Job Title: Head of Advice

As a key member of the Citizens Advice team, you will be responsible for delivering high-quality advice services across multiple channels, ensuring maximum engagement and access for our clients.

Key Responsibilities:

  • Ensure advice services meet local needs, are effectively managed, consistently delivered, and developed to achieve funder requirements, agreed KPIs, accreditation, and contractual obligations.
  • Lead a team to deliver high-performance advice services, prioritizing client outcomes and regulatory requirements.
  • Develop and implement strategies to improve advice services, ensuring they are accessible, effective, and meet the needs of our clients.

We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality. If you are a motivated and experienced leader who is passionate about delivering high-quality advice services, we encourage you to apply for this exciting opportunity.

We're Disability Confident

Citizens Advice is a Disability Confident employer, committed to improving how we recruit, retain, and develop disabled people. We believe that everyone deserves equal opportunities and a fair chance to succeed.