Product Trainer

4 weeks ago

London, Greater London, United Kingdom PROTIP UK Limited Full time
About the Role

We are seeking a highly skilled and detail-oriented Product Trainer to join our team at PROTIP UK Limited. As a Product Trainer, you will play a key role in educating customers on leveraging our SaaS products effectively.

Key Responsibilities:

  • Develop a comprehensive understanding of our software products and translate complex features into user-friendly content.
  • Design and deliver training sessions (virtual and in-person) to customers at all levels using a range of methodologies, including e-learning, classroom, and blended learning solutions.
  • Create and maintain training materials such as guides, video tutorials, and interactive eLearning modules to support customer onboarding and ongoing learning.
  • Provide ongoing support to users through troubleshooting and problem resolution via phone, email, and webinars.
  • Collaborate with internal teams (Product, Marketing, Regulatory) to create accurate, up-to-date training content that reflects product updates and customer needs.
  • Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
  • Support the Training Manager in ensuring training materials are continuously updated and aligned with product enhancements.
  • Stay informed about industry trends and new developments in training methods and technologies.

Requirements:

  • Bachelor's degree in Education, Business, Technology, or a related field (or equivalent work experience).
  • 1-2 years of experience in a Customer Success, Training, or Service Delivery role, preferably in SaaS or cloud-based solutions.
  • Strong experience in creating training documentation and procedural materials for diverse audiences.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Proven track record of quickly learning and mastering complex software applications.
  • Strong instructional design skills with the ability to deliver training in both group and one-on-one settings.
  • Good creative and design capabilities, with attention to detail and a knack for simplifying complex topics.
  • Ability to work independently and collaboratively in a fast-paced, evolving environment.
  • Experience using eLearning platforms and tools is a plus.

Benefits:

  • 28 days of annual leave plus bank holidays, with incremental increases up to 32 days.
  • Optional private healthcare following probation.
  • Monthly gym contribution of £21.50 post-probation.
  • Access to Perkbox for rewards, including gift cards and vouchers.

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