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Cafe Operations Manager

2 months ago

Bradford, Bradford, United Kingdom One Retail Full time

Job Title: Assistant Cafe Manager

About the Role:

We are seeking an experienced and passionate Assistant Cafe Manager to join our team at One Retail. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our cafes, delivering exceptional customer service, and contributing to the overall success of our business.

Key Responsibilities:

  • Liaising with the Team: Work closely with our cafe team to ensure seamless communication and collaboration, driving a culture of excellence and customer satisfaction.
  • Team Motivation and Development: Motivate and support the team to achieve their full potential, providing guidance and training to ensure they have the skills and knowledge to excel in their roles.
  • Inventory Management and Budgeting: Assist in managing inventory levels, monitoring budgets, and implementing action plans to optimize cafe operations and minimize waste.
  • Till Management and Customer Service: Manage the tills, process payments, and provide exceptional customer service, ensuring a positive experience for every customer.
  • Training and Development: Support and train our teams, leading by example to ensure everyone has the opportunity to excel in their role.
  • Representing One Retail: Represent our company and maintain a positive brand image, embodying our values and commitment to excellence.

Requirements:

  • Passion for Customer Service: Be passionate about delivering exceptional customer service and ensuring every customer has a positive experience.
  • Previous Experience: Have previous experience in a similar role, preferably in a fast-paced cafe or restaurant environment.
  • Team Management: Have experience managing teams and leading by example.
  • Communication and Organizational Skills: Possess excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Ambition and Motivation: Be an ambitious and motivated individual, always looking to upskill and contribute to the success of our business.

About One Retail:

One Retail is a leading retail company, committed to delivering exceptional customer experiences and driving business success. We offer a dynamic and supportive work environment, competitive pay, and opportunities for learning and development. If you are passionate about customer service, team management, and cafe operations, we encourage you to apply for this exciting opportunity.