Strategic Operations Manager

We are seeking a results-driven and experienced Commercial Operations Manager to oversee and optimise our business operations, ensuring efficient processes, strategic planning, and seamless execution. The ideal candidate will have a strong background in operations management, business analysis, and team leadership, with the ability to drive growth, improve profitability, and enhance customer satisfaction within our commercial operations.

Park Homes UK Ltd is a family business which owns 21 care homes in West Yorkshire, North West and East England and Scotland. and this role will involve regular travel to our care homes.

Responsibilities:

Strategic Planning:

• Collaborate with senior management to develop and implement strategic initiatives that align with the company's commercial goals and growth targets
• Analyse market trends, customer preferences, and competitive landscape to identify opportunities and areas for improvement.

Operational Efficiency:

• Streamline and optimise business processes, ensuring that operations are efficient, cost-effective, and aligned with company objectives.
• Identify bottlenecks, inefficiencies, and areas of waste, and implement solutions to improve productivity.

Team Leadership:

• Lead and manage the commercial operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set performance goals, provide coaching, and conduct regular performance reviews for team members.

Performance Analysis:

• Monitor key performance indicators (KPIs) to evaluate the success of commercial operations and identify areas for improvement.
• Analyse sales data, customer feedback, and market trends to make informed decisions that drive growth.

Cross-functional Collaboration:

• Collaborate with sales, marketing, finance, and other departments to ensure seamless coordination and alignment of strategies.
• Facilitate effective communication between departments to address operational challenges and promote collaboration.

Customer Relationship Management:

• Work closely with the sales team to enhance customer satisfaction and ensure the delivery of exceptional products and services.
• Address customer concerns and feedback promptly, striving to exceed customer expectations.

Process Improvement:

• Continuously evaluate and enhance processes to increase efficiency and effectiveness, adapting to changing market conditions.
• Implement best practices and technological solutions to optimise operations.

Risk Management:

• Identify potential risks and develop strategies to mitigate them, ensuring compliance with regulations and company policies.
• Implement internal controls to safeguard company assets and data.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
• Proven experience in commercial operations management, with a track record of driving growth and improving efficiency.
• Strong analytical skills and data-driven decision-making capabilities.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.
• Proficiency in project management and process optimisation.
• Strategic thinking with the ability to align operations with business goals.
• Knowledge of industry regulations and best practices.
• Experience with CRM and ERP systems is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to play a pivotal role in optimising business operations and driving growth.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities within the organisation.

As a Commercial Operations Manager at Park Homes UK Ltd, you will be responsible for overseeing and optimising our business operations, ensuring efficient processes, strategic planning, and seamless execution. The ideal candidate will have a strong background in operations management, business analysis, and team leadership, with the ability to drive growth, improve profitability, and enhance customer satisfaction within our commercial operations.

This role will involve regular travel to our care homes, and you will be working closely with the sales team to enhance customer satisfaction and ensure the delivery of exceptional products and services. You will also be responsible for collaborating with senior management to develop and implement strategic initiatives that align with the company's commercial goals and growth targets.

We are looking for a results-driven and experienced Commercial Operations Manager to join our team. If you have a strong background in operations management, business analysis, and team leadership, with the ability to drive growth, improve profitability, and enhance customer satisfaction, we encourage you to apply.

Key Responsibilities:

Strategic Planning:

• Develop and implement strategic initiatives that align with the company's commercial goals and growth targets
• Analyse market trends, customer preferences, and competitive landscape to identify opportunities and areas for improvement.

Operational Efficiency:

• Streamline and optimise business processes, ensuring that operations are efficient, cost-effective, and aligned with company objectives.
• Identify bottlenecks, inefficiencies, and areas of waste, and implement solutions to improve productivity.

Team Leadership:

• Lead and manage the commercial operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set performance goals, provide coaching, and conduct regular performance reviews for team members.

Performance Analysis:

• Monitor key performance indicators (KPIs) to evaluate the success of commercial operations and identify areas for improvement.
• Analyse sales data, customer feedback, and market trends to make informed decisions that drive growth.

Cross-functional Collaboration:

• Collaborate with sales, marketing, finance, and other departments to ensure seamless coordination and alignment of strategies.
• Facilitate effective communication between departments to address operational challenges and promote collaboration.

Customer Relationship Management:

• Work closely with the sales team to enhance customer satisfaction and ensure the delivery of exceptional products and services.
• Address customer concerns and feedback promptly, striving to exceed customer expectations.

Process Improvement:

• Continuously evaluate and enhance processes to increase efficiency and effectiveness, adapting to changing market conditions.
• Implement best practices and technological solutions to optimise operations.

Risk Management:

• Identify potential risks and develop strategies to mitigate them, ensuring compliance with regulations and company policies.
• Implement internal controls to safeguard company assets and data.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
• Proven experience in commercial operations management, with a track record of driving growth and improving efficiency.
• Strong analytical skills and data-driven decision-making capabilities.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.
• Proficiency in project management and process optimisation.
• Strategic thinking with the ability to align operations with business goals.
• Knowledge of industry regulations and best practices.
• Experience with CRM and ERP systems is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to play a pivotal role in optimising business operations and driving growth.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities within the organisation.