Duty Manager
1 week ago
About the Role
We are seeking a Duty Manager to join our team at the National Science and Media Museum. As a key member of our Operations team, you will be responsible for the day-to-day running of the Museum, ensuring the health and safety of all public spaces and supporting the front-facing teams to deliver a high-quality visitor experience.
Key Responsibilities:
- Leading by example, you will maintain the standards fitting for a national cultural site by conducting regular walk arounds, engaging with staff and visitors, and using your problem-solving skills and flexible thinking to take control of incidents as they arise throughout the day.
- Championing our values, both with visitors and staff, and supporting our mission to ensure that the National Science and Media Museum is a welcoming and inclusive space for all.
- Working within a team of Duty Managers, you will be jointly responsible for the line management of our Visitor Experience team.
About You
You will have good communication skills and an understanding of how to motivate and develop people and teams. You will be flexible and adaptable, able to problem-solve and, with support and training, be able to deal with difficult situations as they arise. You will work well within diverse teams and will be able to build effective working relationships.
We welcome applications from individuals who are passionate about delivering exceptional customer service and have a commitment to excellence in all aspects of their work.
What We Offer
- Meaningful work in a world-leading museum group that offers access to truly unique environments and collections.
- Career growth and enhanced support with personal and professional development.
- Work/life balance with 27 days annual leave in addition to bank holidays, along with flexible policies that support you and your home life.
- Health & Dental Insurance, an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension and interest-free loans for life events or home improvements.
- Great discounts on exhibitions, shops, cafes, and access to other museums in the NMDC network.
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