Front of House Team Member

4 weeks ago


Newbury, West Berkshire, United Kingdom The Retreat Elcot Park Full time

At The Retreat Elcot Park, we are on a mission to deliver unrivaled guest experiences. As a Front of House Team Member, you will be a key ambassador for our brand, responsible for delivering top-notch service to our discerning guests.

With a passion for service excellence, you will be the driving force behind creating unforgettable memories for our guests. Your dedication to delivering exceptional food, fine wine, and warm welcomes will set us apart from the rest.

We are looking for individuals who share our commitment to excellence and have a genuine desire to learn and grow with our team. As a Front of House Team Member, you will have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment.

In this role, you will:

  • Deliver exceptional service to our guests, exceeding their expectations at every turn.
  • Work collaboratively with our team to create a warm and welcoming atmosphere, showcasing the best of our Food and Beverage offerings.
  • Develop and maintain a deep understanding of our menu, wine list, and services, ensuring that our guests receive expert guidance and recommendations.
  • Possess excellent communication and interpersonal skills, able to connect with guests and colleagues alike.
  • Thrive in a fast-paced environment, remaining calm and composed under pressure.
  • Continuously seek opportunities for growth and development, embracing our comprehensive training and support programs.

In return for your hard work and dedication, we offer:

  • A competitive starting salary and generous tronc.
  • Discounts across our hotels and restaurants in The Collection for you and your loved ones to enjoy.
  • A fun and professional work environment where you can thrive and develop your skills.
  • Team meals on shift to keep you fueled and happy.
  • Opportunities to grow and develop your career, with a clear path for progression.
  • Exciting Long Service Awards to celebrate your dedication and commitment.
  • A generous Refer a Friend Scheme to reward your network.
  • Supplier trips and visits for unique experiences.
  • Flexibility to move within the Group and explore new roles.
  • 28 days' holiday plus an extra day on your birthday to celebrate you.

We are passionate about creating a work environment that is both fun and professional, where you can grow and develop your skills. If you share our values and are passionate about delivering exceptional guest experiences, we would love to hear from you.



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