Operations Director

4 weeks ago


London, Greater London, United Kingdom Wendy's UK Full time

Job Summary

We are seeking a highly skilled and experienced Operations Director to lead our UK and EU operations. The successful candidate will be responsible for developing and implementing our operations strategy, ensuring the delivery of exceptional customer experiences, and driving business growth.

Key Responsibilities

Develop and implement operations strategy to drive business growth and improve customer satisfaction

Lead and manage a team of operations managers to ensure the delivery of exceptional customer experiences

Collaborate with cross-functional teams to drive business growth and improve operational efficiency

Develop and implement financial plans to achieve business goals

Ensure compliance with health and safety regulations and brand standards

Requirements

Bachelor's degree in a relevant field

Minimum 5 years' experience in operations management, including experience in P&L management of multi-unit operators

Proven track record of success in a related role, including supervisory experience in a geographically dispersed restaurant organization

Strong strategic thinking capabilities and ability to lead growth and change initiatives

Superior operating skills, financial and marketing acumen

Extraordinary influencing, consulting and communication skills

Self-motivated, results-oriented, customer-focused team player

High energy and ability to react to situations quickly and decisively

What We Offer

Competitive salary and benefits package

Opportunity to work with a leading brand in the quick service restaurant industry

Collaborative and dynamic work environment

Professional development opportunities


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