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Customer Retention Specialist

2 months ago

London, Greater London, United Kingdom Insight Select Full time £52,000
Join Insight Select as a Membership Retention Manager

Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

Key Responsibilities:
  • Establish clear performance metrics for the team, aligned with overall business goals.
  • Develop and implement strategies to improve customer retention and growth.
  • Lead a team of professionals in customer success and retention.
  • Collaborate with cross-functional teams to drive business outcomes.
Requirements:
  • A minimum of 5 years' experience working in retention, customer success or related roles, with at least 3 years' experience in a management position.
  • Strong analytical skills, with experience in data analysis and reporting.
  • Proficiency with CRM tools, customer journey mapping and customer segmentation.
What We Offer:
  • Hybrid working (3 days in the office).
  • Excellent Pension up to Personal contribution of 5%, company contribution of 12%.
  • Healthcare, dental, cycle to work scheme and many more.