Complaint and Incident Director
3 weeks ago
The Complaint and Incident Director role is a new and critical position within MSDQ, accountable for quality incident management, including complaints, LIC, PIRC, and recalls. The successful candidate will lead a diverse team, coordinate reviews, and ensure robust investigations and clear CAPAs.
Key Skills:- Inspiring and motivating teams and colleagues.
- Balancing short-term and long-term objectives.
- Driving transformation and managing complex projects.
- Competitive salary range: €120,000 - €180,000 per annum.
- A chance to work with a global biopharma company.
- Opportunities for career growth and development.
GSK unites science, technology, and talent to get ahead of disease together. We focus on four core therapeutic areas: infectious diseases, HIV, respiratory/immunology, and oncology. Our success depends on our people, who thrive in an inclusive and supportive environment.
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Incident Management Professional
2 weeks ago
London, Greater London, United Kingdom Incident Full timeAbout the RoleIn this Commercial Development Director position, you will be responsible for driving growth through strategic account management. This involves developing and executing plans to expand our commercial presence and increase revenue.Key Responsibilities:Developing and implementing strategies to optimize commercial account sourcing and...
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Incident and Complaints Manager
3 weeks ago
London, Greater London, United Kingdom GlaxoSmithKline Full timeJob Overview:We are looking for a seasoned Incident and Complaints Manager to join our team at GlaxoSmithKline. As a key member of our Market Supply & Distribution Quality (MSDQ) department, you will be responsible for the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.Main Responsibilities:Develop and implement...
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Commercial Growth Manager
3 weeks ago
London, Greater London, United Kingdom Incident Full timeAccount DirectorAs a key member of our team, you will play a crucial role in driving business growth and revenue expansion. We are seeking an experienced Commercial Growth Manager to join our sales team and lead the way in closing high-value deals with commercial clients.The successful candidate will have a proven track record of success in sales, with...
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Quality Incident Director
3 weeks ago
London, Greater London, United Kingdom GSK Full timeGSK seeks an accomplished professional to oversee quality incident management, encompassing complaints, LIC, PIRC, and recalls across the GSK network. This pivotal role demands strong leadership, prioritization, and strategic thinking.About the RoleDrive transformation and manage complex projects and programs, leveraging decision-making, problem-solving, and...
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Incident Management Director
1 week ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeAs a Compliance Lead at ENGINEERINGUK, you will play a critical role in ensuring the quality and compliance of our products and processes. The estimated salary for this role is €110,000 - €160,000 per year.About the RoleReporting to the [Manager's Name], the Compliance Lead will be responsible for leading a team of professionals who ensure that all...
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Complaints Director
4 days ago
London, Greater London, United Kingdom Ofcom Full timeAbout the RoleWe are seeking a highly experienced and skilled Complaints Management Director to lead our Enforcement team at Ofcom. As a key member of our Legal & Enforcement Group leadership team, you will play a critical role in ensuring that our regulation and policy effectively protect consumers and citizens.As the successful candidate, you will be...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Fairstone Group Ltd. Full timeAbout the RoleFairstone Group Ltd. is seeking a skilled Complaints Resolution Specialist to join its Central Compliance Team. As a key member of this team, you will play a crucial role in handling complaints received by our entities, as well as maintaining regular liaison with regulatory bodies and insurers.Responsibilities:Complaint Handling: Set up,...
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Complaints and Quality Lead
3 days ago
London, Greater London, United Kingdom The London Clinic Full timeThe London Clinic has an exciting opportunity for a Complaints and Quality Lead to join our Clinical Governance Team. This is a challenging full-time role with a salary range of £60,848 - £71,495 per annum, requiring expertise in healthcare complaints management and quality improvement.The successful candidate will oversee the complaint process, provide...
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Deputy Clinical Director
2 weeks ago
London, Greater London, United Kingdom Psychiatry UK Full timeJob SummaryThe Deputy Clinical Director is a strategic leadership position within Psychiatry UK, responsible for supporting the Medical Director in delivering high-quality clinical services. This role involves leading quality governance initiatives, engaging with external stakeholders, and overseeing clinical audits.The post holder will deputise for the...
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Incident Response Director
2 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeIn this Incident Response Director role at ENGINEERINGUK, you will be responsible for leading and mentoring our digital forensic team, developing and implementing policies and procedures for digital forensics investigations, and ensuring the proper collection, preservation, and analysis of digital evidence.Main ResponsibilitiesLead and mentor the digital...
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Escalated Complaints Coordinator
4 weeks ago
London, Greater London, United Kingdom CV-Library Full timeJob Description:"> As a Complaints Dispute Resolution Lead, you will demonstrate a personal commitment to resolving escalated complaints through excellent communication, interpersonal, and analytical skills. You will provide support to Heads of Service, Service Directors, and managers, lead on reviewing complaints, and assist in producing regular...
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Medical Director Leadership Position
3 weeks ago
London, Greater London, United Kingdom Psychiatry UK Full timeJob Overview:Psihchiatry UK, the nation's leading online psychiatry service, is seeking a Deputy Medical Director to support the Medical Director in delivering high-quality clinical services. This pivotal leadership position plays a crucial role in ensuring the organisation meets its clinical governance and performance standards while fostering an...
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Complaint and Product Safety Specialist
2 weeks ago
London, Greater London, United Kingdom GSK Full timeWe are looking for an experienced Quality Incident Manager to lead the development and implementation of strategies for quality incident management within the GSK network. This role involves overseeing complaints, LIC, PIRC, and recalls, as well as managing teams and collaborations with various stakeholders.ResponsibilitiesCoordinate and conduct thorough...
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Complaints and Governance Lead
2 weeks ago
London, Greater London, United Kingdom The London Clinic Full timeThe London Clinic is seeking a highly skilled Complaints and Governance Lead to join its Clinical Governance Team. This exciting opportunity offers a competitive salary range of £60,848 - £71,495 per annum and provides a unique chance to make a real difference in the lives of our patients.In this role, you will be responsible for ensuring that patient...
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Senior Director of Quality Management
3 weeks ago
London, Greater London, United Kingdom GlaxoSmithKline Full timeAbout the Role:We are seeking an experienced Senior Director of Quality Management to join our team. As a key member of our Market Supply & Distribution Quality (MSDQ) department, you will be accountable for the GSK network quality incident management, including complaints, Local Incident Committee (LIC), Product Incident Review Committee (PIRC), and...
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Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom Austin Fraser Full timeAbout the Role:We are recruiting a Complaints Investigator for a housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently.Key Responsibilities include investigating and resolving...
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Cybersecurity Incident Response Specialist
1 week ago
London, Greater London, United Kingdom Canopius Group Full timeJob OverviewWe are seeking an experienced Cybersecurity Incident Response Specialist to join our team at the Canopius Group. This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities.About the RoleThis senior-level position will be responsible for...
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Incident Response Director
3 days ago
London, Greater London, United Kingdom Integrity360 Full timeWe are seeking a highly skilled Cyber Risk Lead to drive our incident response strategy forward. As a key player on our team, you will oversee major incidents from start to finish, using your extensive knowledge of ITIL processes and industry frameworks to manage all aspects of the process. From initial identification to final report delivery, you will be...
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Incident Response Team Lead
2 weeks ago
London, Greater London, United Kingdom Ankura Consulting Group, LLC Full time**About Ankura Consulting Group, LLC**Ankura Consulting Group, LLC is a leading provider of cybersecurity and privacy solutions. We are committed to delivering exceptional service to our clients, and we are seeking a highly skilled Digital Forensics and Threat Intelligence Director to join our team.We offer a competitive salary of $140,000 - $170,000 per...
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Quality Management Specialist
4 weeks ago
London, Greater London, United Kingdom GSK Full timeAbout the Job:This senior leadership role leads the Complaint and Incident Director position within MSDQ, responsible for quality incident management, including complaints, LIC, PIRC, and recalls. The ideal candidate will have significant experience in Quality function, leading teams, and driving transformation.Responsibilities:Coordinate team efforts to...