Customer Service Advisor

2 days ago


Lisburn, United Kingdom Halfords Full time
About Us
We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Our company is in an exciting chapter, rapidly growing our business with a focus on motoring services and electric mobility.

Job Overview
This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. As a Customer Service Advisor - Motoring and Cycling Expert, you will work on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. You'll soon be delivering market-leading standards of service, working on-site to develop your practical problem-solving skills alongside your ability to work quickly and efficiently.

Salary Information
The estimated annual salary for this role is £14,304 (approximately £8.80 per hour). Under 21 years old, the estimated annual salary would be £12,096 (£7.60 per hour).

Key Responsibilities
You will need to have experience of delivering great customer service, ideally in a retail sales environment. A proactive approach to helping customers and understanding their needs is essential. Problem solving skills are also required as you will work independently and as part of a team. Availability to work on a rota basis, including weekends, is necessary for this role. Ideally, you'll already have some knowledge and skills in car parts fitting and cycle repair. We offer training in place to get you the skills you need, so whatever career path you want to follow, we have the support here to help you make your ambitions a reality.

Benefits
We invest heavily in training to give our colleagues skills to develop their careers. Our benefits package includes holiday and contributory pension, amazing discounts of up to 50% on garage bills at Halfords Autocentre, and 25% off most of our products in Halfords Retail stores and online. Other benefits include discount on Halfords Breakdown Cover, bike cover as standard for all annual policies, and fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.

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