Customer Service Advisor
3 days ago
A leading company, Austin Fraser, based in Lisburn, is seeking an experienced Customer Service Administrator to fill a Full-Time, Permanent Position. The salary for this role is £50 per hour (dependent on experience).
The successful candidate will be the first point of contact for customers, providing exceptional service and support. Responsibilities include:
- Greeting and assisting visitors and customers in the reception area.
- Updating customer information on the database.
- Understanding customer needs and tailoring services accordingly.
- Demonstrating excellent telephone etiquette when communicating with customers.
- Upselling products and services to enhance the customer experience.
- Collaborating with team members to improve service delivery and resolve issues.
- Staying informed about product updates, promotions, and company policies to provide accurate information to customers.
To succeed in this role, you must possess the following essential criteria:
- At least 2 years of experience in customer service and office administration.
- A minimum of 5 GCSEs Grades A-C, including Maths and English.
- IT proficiency, specifically knowledge of Microsoft Word, Excel, and Outlook.
- Excellent written and verbal communication skills, enabling effective stakeholder communication at all levels.
- The ability to work independently as well as part of a team.
- The capacity to manage and prioritize a busy workload under pressure.
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