Logistics and Customer Service Director

3 weeks ago

London, Greater London, United Kingdom Blush & Bloom Talent Ltd Full time
Job Overview

Logistics and Customer Service Director

Central London – 4 days p/w in office, 1 from home

Up to £50,000 dependent on experience

We are seeking a highly skilled Logistics and Customer Service Director to join our team in London. The ideal candidate will have a passion for beauty and logistics, with a minimum of 5 years of experience in Supply Chain, Logistics, or Operations management.

The successful candidate will be responsible for overseeing the execution of sales orders, stock transfers, and new launches, as well as building and maintaining relationships with 3rd party logistics providers and warehouses.

Key Responsibilities:

  • Develop and implement logistics strategies to ensure on-time delivery and optimal service at competitive costs.
  • Manage customer orders through ERP and WMS systems, ensuring smooth operations and high customer satisfaction.
  • Collaborate with commercial, digital, and brand teams to align logistics with launch dates, promotions, and key events.
  • Build strong relationships with retail partners to ensure customer satisfaction and efficient query resolution.
  • Regularly review order performance against set targets, ensuring any issues are resolved promptly.

Key Requirements:

  • Minimum 5 years in Supply Chain, Logistics, or Operations management, ideally within beauty or related industries.
  • Exceptional organisational and relationship-building skills, strong attention to detail, and excellent analytical abilities.
  • A customer-centric mindset with a proven track record of solving operational problems and driving improvements.
  • Dynamic, flexible, and excited to work in a fast-paced environment.
  • Passionate about building beauty brands and eager to contribute to the company's growth.

About Blush & Bloom Talent Ltd

Blush & Bloom Talent Ltd is a dynamic company that has seen great amounts of success over the past few years. We offer a collaborative and innovative working environment, with plenty of opportunities for personal and professional growth.

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