Sales Operations Analyst

5 days ago


Metropolitan Borough of Solihull, United Kingdom Britvic Full time

At Britvic, we make and sell great-tasting soft drinks to billions of consumers worldwide. Our vision is to be the most dynamic soft drinks company, creating a better tomorrow.

Job Overview

We are embarking on a significant change program across the GB Commercial function, involving setting up a Shared Services model to support the GB Customer Management team. The Sales Operations (SOPs) team will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team.

This role offers autonomy and better work-life balance due to our hybrid working arrangements. Our office is located near Solihull, West Midlands.

Responsibilities
  • Complete SOPs commercial activities timely and accurately within agreed service level agreements
  • Manage internal & external queries through to resolution, providing regular status updates
  • Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions

Expected Salary: £35,000 - £45,000 per annum

About You
  • Education - A level or equivalent
  • Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
  • Background in customer service roles is desirable
  • Use of customer relationship packages such as Siebel is desirable
  • Strong communication and relationship building skills are essential
  • Ability to be highly organized, plan ahead and work proactively is essential
  • Strong team player with excellent interpersonal skills is essential
  • Taking personal accountability for delivering high-quality work that is right the first time
  • Attention to detail and problem-solving skills


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