Customer Service Team Lead
4 weeks ago
We are seeking a part-time Store Supervisor to join our team in Hayes Garden World, Ambleside on a 24 hours per week contract. As a key member of the store management team, you will inspire and support your team in creating a customer-first culture.
About the RoleThis is an excellent opportunity for someone who enjoys leading by example and motivating a team to achieve results. You will work closely with the store management team to deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer's needs.
As a Store Supervisor, you will be responsible for supporting the day-to-day running of the store, coaching and developing the team, and driving the achievement of key performance indicators (KPIs).
Key Responsibilities- Support the management team in the day-to-day running of the store.
- Coach and develop the team to ensure they have the skills and knowledge needed to provide exceptional customer service.
- Drive the achievement of KPIs, ensuring the store meets its sales and customer service targets.
We offer a competitive salary of £12.59 per hour, increasing to £12.67 per hour once you complete the required retail induction PaSS stages. Our benefits package includes:
- A generous Staff Discount scheme, some of which can be shared with your family and friends.
- Holiday entitlement which increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes.
- Access to wellbeing and financial support through RetailTRUST.
Pavers Shoes is a growing and profitable business with family values and green credentials. We offer a nurturing environment to learn, grow, and thrive in, whilst having fun at work.
Salary and BenefitsThe estimated annual salary for this role is approximately £25,710 based on a 24-hour per week contract. This includes the basic hourly rate of £12.59 per hour and any additional pay after completing the required retail induction PaSS stages. In addition to your salary, you will also receive a range of benefits, including a generous Staff Discount scheme, holiday entitlement which increases with service, Company Contribution Pension, and access to the Pavers Foundation, Pavers Academy, and RetailTRUST.
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