Senior Credit and Fraud Operations Manager

3 weeks ago

Manchester, United Kingdom House of Fraser Full time
Credit and Fraud Manager - Clayton-le-Moors

At House of Fraser, we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission is to build the world's most admired and compelling brand ecosystem. Our purpose is to elevate the lives of the many with access to the world's best brands and experiences.

As a Credit and Fraud Manager, you'll be responsible for leading, driving, and managing the successful delivery of the operational credit and fraud plan, maximising performance of the department in minimising financial loss and providing credit decisions that maximise profit and minimise risk, ensuring that regulatory, TCF, and FGFS's quality and compliance standards and expectations are met.

Key Responsibilities:

  • Leading, managing, and monitoring the credit and fraud operational plan, ensuring the effective delivery of department targets and objectives
  • Contributing to and supporting the development and delivery of the FGFS credit, application fraud, and account level fraud strategies to optimise loss prevention and minimising risk, ensuring that the right customer outcomes are achieved
  • Leading, managing, and developing the performance and potential of the credit and fraud team
  • Leading and driving adherence to all governance, risk, and compliance standards across credit and fraud teams, delivering a consistent and quality service

Requirements:

  • Experience of working within the financial services sector with particular experience in credit underwriting, application fraud, and/or account level fraud
  • Extensive experience of working and delivering in a regulated environment
  • Excellent working knowledge of financial standards and guidelines - e.g. FCA, TCF, Data Protection
  • Is delivery and customer-focused
  • Experience of leading, managing, and maximising the performance of others
  • Ability to plan and prioritise effectively to meet changing priorities and demands
  • Ability to interpret data and information to highlight opportunities and minimise risk
  • Experience of risk management and controls
  • Excellent communication and engagement skills
  • Proven track record in effective facilitation and communication at multiple levels
  • Is commercially astute
  • Ability to engage and influence stakeholders at an appropriate level
  • Is analytical, pragmatic, and systematic in approach to problem-solving

Additional Information:

Along with your benefits package, we also offer a wide range of perks for our colleagues:

  • Reward, Recognition, and Opportunities
  • Frasers Champion - Our employees are at the heart of our business, and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.
  • Fearless 1000 - By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus. The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1 million. Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance.*
  • Frasers Festival - an event like no other. Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.
  • CEO Sessions - Once a quarter, we offer 20 employees the opportunity to attend our 'CEO Sessions' ran by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.
  • Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
  • Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet. We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues' Physical, Financial, and Mental wellbeing. The app is accessible for every employee and includes training, nutrition, and lifestyle advice - all completely free.
  • Retail Trust - We know that it's not just about physical health, mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.

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