Cloud Media Services Professional

1 day ago

London, Greater London, United Kingdom Tencent Cloud Full time
Main Responsibilities
  • Customer Support: Work closely with the sales team as the point of contact for customers in the audio and video field. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
  • Solution Design: Support the architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
  • Product Development: Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to product development team.
  • Industry Engagement: Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services.
  • Channel Empowerment: Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, workshops etc.
Requirements
  • Experience: At least three years of work experience with a bachelor's degree or above in computer/IT/cloud computing related area.
  • Language Skills: Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing .
  • Technical Knowledge: Familiarity with the audio and video field, such as RTC products, live streaming, video on demand, encoding/decoding, and network transmission.
  • Customer-Oriented Skills: Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.
  • Cross-Cultural Communication: Experience in related industries or working with public clouds is a plus. Excellent cross-cultural communication skills are preferred.
What We Offer

As an equal opportunity employer, we foster an environment where every employee feels supported and inspired to achieve individual and common goals. We believe that diverse voices fuel our innovation and allow us to better serve our users and the community.

We offer a competitive salary range: 120,000 - 180,000 CNY per year. This is a great opportunity to grow your career and make a difference in the media industry.

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