Estate Maintenance Officer

3 weeks ago

Peterborough, Peterborough, United Kingdom IRIS- Networx Services Full time
About the Role

We are seeking a highly skilled and motivated Estate Ranger to join our team at IRIS-Networx Services. As an Estate Ranger, you will be responsible for providing a wide range of estate services across our entire portfolio, ensuring that our properties are well-maintained, safe, and secure.

Key Responsibilities
  • Conduct regular estate and street inspections to identify potential disrepair and risks to the public, and report findings to relevant departments.
  • Carry out post-inspections of external contractors' ground maintenance services and provide additional support as needed to ensure compliance with our expectations.
  • Complete weekly visits to hostels and schemes to carry out repairs and maintenance as identified by scheme managers, adhering to our quality standards.
  • Provide handyman, caretaking, and pest control services to communal blocks, schemes, and estates, including identifying and carrying out repairs/maintenance and removing graffiti in accordance with COSHH regulations.
  • Manage site security, including keys/fobs and access to restricted areas, and communicate with contractors, residents, employees, and other services.
  • Carry out annual cyclical inspections of flat fire doors, record results, and report any identified issues to the repairs team.
  • Conduct Automatic Opening Vent (AOV) testing, Emergency light testing, and powered gates inspections in communal blocks, record results, and raise any issues to the repairs team in a timely manner.
  • Manage and mitigate fire risks at each site on a daily basis, taking actions to remove refuse and items left in communal areas, ensuring bin areas and chutes are clear, and reporting any non-compliance.
  • Challenge residents regarding health and safety non-compliance while on site, report any action taken or concerns relating to vulnerable residents or potential breaches of tenancy, and report any emergency on-site issues to the Police.
  • Provide excellent customer service to residents, respond to face-to-face queries, and manage customer expectations, reporting unresolved issues or challenges to the line manager.
  • Maintain accurate records on each site, including inspections and photos, and use hand-held devices to accept, update, and close jobs and communicate using email.
  • Maintain estates and keep land free from refuse, fly-tipping, and other health and safety risks, removing and disposing of rubbish, sharps, and bulk waste identified while on site or reported through the Repairs Centre.
  • Provide services as requested by other teams to assist vulnerable residents, such as house clearance, hoarding, removals, and provide services for the Facilities, Health and Safety team, such as moving office furniture, changing light bulbs, carrying out minor repairs, collecting and delivering mail/items between sites.
  • Take responsibility for and carry out checks of company vehicles weekly, report any issues to the Facilities, Health and Safety team, and arrange cleaning/maintenance of vehicles.
  • Oversee the work of pre-apprentice Estate Rangers on a daily basis, provide instruction, check methods of working (including Health and Safety), and work carried out.
Requirements
  • Must hold a full UK driving licence.
  • Willingness to undertake and maintain a basic DBS check.
  • GCSE standard of education.
  • Qualification or relevant experience within a trade background specific to maintenance or repairs, desirable.

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