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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated 3rd Line IT Support Engineer to join our team at In Technology Group Limited. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, resolving complex IT issues, and ensuring the smooth operation of our clients' IT systems.
Key Responsibilities:- Provide technical support to clients via phone, email, and remote desktop sessions
- Resolve complex IT issues, including hardware and software problems, network connectivity issues, and system crashes
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
- 3+ years of experience in a technical support role, preferably in a managed services environment
- Strong knowledge of Windows Server, VMWare, Office 365, Azure, and other relevant technologies
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance