Agile Operations Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Onyx-Conseil Full time
Job Summary

We are seeking a highly skilled Agile Operations Analyst to join our team at Onyx-Conseil. As a key member of our Service Desk team, you will be responsible for monitoring and administering our Service Desk mailbox, phones, and monitoring screens.

Key Responsibilities
  • Monitor and administer the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets.
  • Perform in-depth technical investigation, diagnosis, and resolution of incidents and service requests that could not be resolved by Service Desk Analysts.
  • Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes to the central knowledgebase.
  • Assist with Access Control, Building Security system, Key/Password issuing process, and Permit to Work in the Data Centres.
  • Ensure continuity of handling across all shifts through appropriate communication and handover.
  • Follow business processes and comply with all governance requirements.
Requirements
  • Previous experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines, and understanding of priority classifications and SLAs.
  • Microsoft Certified: Microsoft 365 Certified.
  • Apple Mobile Phone / Apple Business Manager experience.
Working Hours
  • 12 Hour shifts (D= 7am-7pm & N= 7pm-7am).
  • Working 7 Days & 7 Nights over a 4 week pattern.


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