Agile Operations Specialist
4 weeks ago
Clearance: DV
Duration: 6 Months
Location: On-site Milton Keynes
SHIFT WORK INCLUDED
The Role:- Monitor and manage resolver group queue stacks to prevent SLA clock expiration, ensuring timely updates and escalations between resolver groups.
- Conduct in-depth technical investigations, diagnoses, and resolutions of complex incidents and service requests that require advanced expertise.
- Administer the Service Desk mailbox, phones, and monitoring screens, accurately logging and recording all interactions, incidents, and service request tickets.
As a DV Cleared professional, you will be responsible for delivering exceptional service and support to our clients. If you are looking for a new challenge, please apply for this exciting opportunity.
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