Store Operations Manager
3 days ago
About Us
Tesco is a leading retail company that aims to provide excellent customer service and support its communities. As a Shift Leader, you will play a crucial role in achieving this goal by overseeing the store's operations and ensuring that customers receive a great experience.
Job Summary
We are seeking an experienced and motivated individual to join our team as a Shift Leader. The successful candidate will be responsible for coordinating the store team, managing daily tasks, and providing exceptional customer service.
Salary
The estimated salary for this role is £15,391 per annum, which includes a base rate of £14.28 per hour and a night premium of £2.30 per hour for hours worked between midnight and 6am. This rate may increase to £15.41 per hour for stores located inside the M25.
Key Responsibilities
- Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
- Support colleagues, ensure they deliver daily priorities, and take regular breaks
- Open and close the store, complete duty cover, and make decisions that prioritize everyone's safety
- Be the go-to person for colleagues in the absence of a manager for day-to-day queries
- Maintain a clean, tidy, and well-presented store
- Support managers to coordinate seasonal, community, and charity events
- Contribute to a great team atmosphere, inclusive of everyone
- Provide great customer service by listening to customers and putting them first
- Keep the team informed and up-to-date on any communications, changes, or updates
- Stay knowledgeable about store performance and look for ways to improve and simplify operations
- Coordinate store improvements and remove obstacles to great service
- Follow health and safety routines and procedures and ensure colleagues do the same
- Recognize and celebrate colleagues who provide great service
Requirements
- Be a great role model by providing thoughtful customer service that meets every customer's needs
- Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
- Be a clear communicator, comfortable using various methods to keep the team informed and up-to-date
- Be comfortable taking the lead and overseeing the store in the absence of your manager
- Be a good decision-maker, flexible in thinking, and comfortable handling change
- Be motivating, inspiring the team to deliver beyond expectations
- Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better
What's In It For You
- A variety of tasks and opportunities for development and growth
- Ongoing learning opportunities and access to award-winning training
- An inclusive environment where everyone feels welcome and valued
- Your voice matters, and we welcome and listen to your ideas and opinions
- We put your wellbeing first and offer support when needed
- You'll be part of a great team and have the opportunity to work with like-minded individuals
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to colleague networks providing a space for colleagues to come together from a range of backgrounds
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