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Retail Store Supervisor

1 month ago

Melton Mowbray, Leicestershire, United Kingdom Tesco Full time

About Tesco

Tesco is a leading retailer that strives to provide an excellent shopping experience for its customers. As a Shift Leader, you will play a critical role in achieving this goal by overseeing the store's operations and ensuring that customers receive top-notch service.

Job Description

We are seeking an experienced and skilled individual to join our team as a Shift Leader. The successful candidate will be responsible for coordinating the store team, managing daily tasks, and providing exceptional customer service.

Responsibilities

  • Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues, ensure they deliver daily priorities, and take regular breaks
  • Open and close the store, complete duty cover, and make decisions that prioritize everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide great customer service by listening to customers and putting them first
  • Keep the team informed and up-to-date on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove obstacles to great service
  • Follow health and safety routines and procedures and ensure colleagues do the same
  • Recognize and celebrate colleagues who provide great service

Requirements

  • Be a great role model by providing thoughtful customer service that meets every customer's needs
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up-to-date
  • Be comfortable taking the lead and overseeing the store in the absence of your manager
  • Be a good decision-maker, flexible in thinking, and comfortable handling change
  • Be motivating, inspiring the team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better

Benefits

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to colleague networks providing a space for colleagues to come together from a range of backgrounds