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Team Lead

1 month ago

Melton Mowbray, Leicestershire, United Kingdom Tesco Full time

About Tesco

Tesco is committed to serving its customers, communities, and the planet a little better every day. We strive to provide an inclusive and welcoming environment for everyone. As a Shift Leader, you will play a vital role in achieving this goal by delivering exceptional customer service and supporting your team members.

Role Overview

This is a fantastic opportunity to join our team as a Shift Leader and take on new challenges. You will be responsible for overseeing the store's daily operations, managing the team, and ensuring that customers receive an excellent shopping experience.

Responsibilities

  • Manage the store team to deliver a seamless shopping experience for customers
  • Support colleagues, prioritize tasks, and maintain a clean and organized store
  • Oversee the store's opening and closing procedures, making sure everything runs smoothly
  • Be the point of contact for colleagues in the absence of a manager
  • Maintain a positive and inclusive team atmosphere
  • Deliver exceptional customer service by listening to customers and addressing their concerns
  • Communicate effectively with the team, keeping them informed about important updates and changes
  • Continuously improve store operations, removing obstacles and implementing new ideas
  • Ensure compliance with health and safety protocols and procedures
  • Recognize and reward colleagues who demonstrate excellent service

Skills and Qualifications

  • Proven ability to lead and motivate a team
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and decision-making skills
  • Flexibility and adaptability in a fast-paced environment
  • Commitment to delivering exceptional customer service

What We Offer

  • A competitive salary and benefits package
  • Ongoing learning and development opportunities
  • A dynamic and inclusive work environment
  • The chance to make a real difference in your community
  • A supportive team and mentorship