System and Change Manager

2 days ago

Gloucester, Gloucestershire, United Kingdom Service Care Solutions Full time
System and Change Officer Job Description

Service Care Solutions is seeking a highly skilled and experienced System and Change Officer to join a local authority in Gloucestershire. This critical role involves supporting and managing SAP systems within a large and complex organization.

Main Responsibilities:

  • Manage system and change-related projects, including rollouts, service improvements, and new releases, ensuring successful delivery according to GCC procedures.
  • Provide responsive support and planned training to internal and external users, including helpdesk services, and manage Super Users and Trainers to ensure effective system use.
  • Maintain and improve the SAP system knowledgebase, ensuring relevance, accessibility, and continued support for users.
  • Supervise and ensure compliance with processes within the transaction teams, and maintain close alignment with professional policies and standards.
  • Liaise with managers, analyze reports from historical data, and maintain a knowledge base of ad hoc reports for both internal needs and external statutory bodies.
  • Act as a Subject Matter Expert in SAP within the BSC, staying current with developments in the technical specialization, and embedding system use to support organizational policies and procedures.

Candidate Requirements:

  • Proven experience in supporting SAP and managing complex information systems within a large organization, ideally with experience in HR, Procurement, or Finance.
  • Demonstrated ability to lead and manage teams within a performance-driven culture, with a track record of delivering measurable outcomes and successfully managing projects.
  • In-depth knowledge of policies, procedures, and systems related to a key professional discipline (HR, Procurement, or Finance), along with advanced proficiency in ICT, Excel, report writing tools, and complex statistical techniques.
  • Experience in delivering training and providing support to a large number of users in a business environment, ensuring effective use of complex information systems.
  • Strong written and oral communication skills, with the ability to explain complex concepts to a diverse audience, including senior managers, elected officials, and external stakeholders.
  • Demonstrated commitment to continuous improvement, teamwork, and instilling confidence in staff, while embodying GCC's values of accountability, integrity, empowerment, respect, and excellence.

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